Refund & Return Policy

General Policy

All sales are considered final unless otherwise stated. Due to the nature of cannabis-related products and compliance regulations, returns are limited and subject to strict review.

Damaged or Defective Products

If you receive a damaged or defective product, you must contact us within 48 hours of delivery. Please provide clear photos of the product, packaging, and shipping label. Claims submitted after this timeframe may not be eligible for review.

Approved claims may qualify for a replacement at our discretion.

No Refund for Abandoned Shipments

If a customer abandons, refuses, or fails to retrieve an order from the shipping carrier, no refund will be issued. This includes situations where a package is returned due to failure to collect, refusal upon delivery, incorrect address provided by the customer, or failure to comply with carrier requirements.

Customers are responsible for monitoring tracking information and ensuring successful delivery.

Incorrect Shipping Information

If an order is delayed, returned, or lost due to incorrect or incomplete shipping information provided at checkout, Choice Labs LLC is not responsible for replacement or refund.

Unauthorized Returns

Products returned without prior written authorization will not be accepted. We do not guarantee return shipping reimbursement unless explicitly approved.

Order Cancellation

Orders may only be canceled prior to shipment. Once an order has been processed and transferred to the shipping carrier, it cannot be canceled.

Limitation of Liability

Choice Labs LLC is not responsible for delays caused by shipping carriers, weather conditions, regulatory issues, or circumstances beyond our control.

Contact Information

For refund or return inquiries, please contact:

Choice Labs LLC
617 Octavia St
San Francisco, California 94102
Email: [email protected]
Phone: 661-213-8331